Returns & Exchanges
At Canva, we want you to love your home as much as we do, which is why we offer a 30-day return policy on all decor and furniture items. If you are not completely satisfied with your purchase, we will gladly assist you with a refund or exchange to ensure your space is perfect.
Initiate Your Request
Log into your Canva account and visit the 'Order History' section to select the items you wish to return and receive a prepaid shipping label.
Prepare the Package
Carefully pack the items in their original packaging, ensuring all tags and protective materials are intact to prevent damage during transit.
Ship the Items
Drop off your package at any authorized courier location or schedule a home pickup using the provided return label.
Receive Your Refund
Once our warehouse inspects the returned goods, your refund will be processed back to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing